bajil Privacy Policy

Your Privacy at a Glance

The following six points summarise the most important aspects of how bajil handles your personal data. Please read the full policy below for complete details.

Introduction

bajil ("we", "us", "our", the "Platform") is committed to protecting and respecting the privacy of every person who uses the bajil.club platform ("Player", "User", "you", "your"). This Privacy Policy ("Policy") sets out in detail the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this Policy carefully before using the bajil platform or submitting any personal information.

This Policy applies to all personal data collected and processed in connection with the bajil platform, including data collected when you register an account, make a deposit, place a bet, contact customer support, respond to a promotion, or simply browse the platform. By using bajil, you acknowledge that you have read and understood this Policy.

Information We Collect

bajil collects personal data through several channels: directly from you when you register and use the platform, automatically through your use of the platform, and from third-party service providers involved in operating the platform. The categories of personal data we may collect include:

1. Identity data: your full name, date of birth, gender, and a copy of a government-issued identity document where KYC verification is required.
2. Contact data: your registered mobile number (Bangladeshi SIM), and email address if provided during registration or support interactions.
3. Financial data: your mobile financial service account reference (e.g. bKash, Nagad, Rocket, or Upay account number), transaction amounts, and transaction history on the bajil platform.
4. Account and gameplay data: your account username, betting history, game session logs, bonus usage, and account preferences.
5. Technical data: your IP address, device type, operating system, browser type, time zone, and other diagnostic data collected automatically when you use the platform.
6. Communications data: records of any messages exchanged with bajil customer support, including chat logs, email correspondence, and support ticket details.

How We Use Your Information

bajil uses the personal data we collect for the following purposes. We will only use your personal data when we have a lawful basis for doing so, as described in Section 4 below:

1. To register your account and verify your identity, including performing KYC checks and age verification to ensure compliance with the 21+ player eligibility requirement.
2. To process your deposits, withdrawals, and other financial transactions securely, and to maintain accurate records of all platform transactions.
3. To provide, maintain, and improve the bajil platform and its games, including troubleshooting technical issues and conducting internal quality assurance.
4. To communicate with you regarding your account, including account notifications, promotional offers, and responses to your support requests.
5. To detect, investigate, and prevent fraud, money laundering, prohibited conduct, and other unlawful activity on the platform, in compliance with applicable laws.
6. To fulfil responsible gaming obligations, including monitoring player behaviour for indicators of problem gambling and offering appropriate intervention tools such as deposit limits and self-exclusion.

Legal Basis for Processing

bajil processes personal data on the following legal bases. We have identified the most appropriate basis for each processing activity:

1. Contractual necessity: processing required to fulfil our agreement with you as a registered bajil player — including account creation, transaction processing, and provision of games and services.
2. Legal obligation: processing required to comply with anti-money laundering laws, KYC regulations, age verification requirements, responsible gaming mandates, and other applicable legal obligations.
3. Legitimate interests: processing carried out for fraud prevention, platform security, and improving our services — where such interests are not overridden by your rights and freedoms.
4. Consent: where you have given us specific consent to process your data for a particular purpose, such as receiving marketing communications. You may withdraw this consent at any time by contacting bajil support.

Sharing Your Personal Data

bajil does not sell your personal data to any third party. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

1. Game providers: third-party studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi receive session tokens and technical identifiers to authenticate gameplay. They do not receive your name, mobile number, or payment data.
2. Payment service providers: bKash, Nagad, Rocket, and Upay receive the minimum data necessary to process your deposit or withdrawal transaction, in accordance with their own published privacy policies.
3. Fraud prevention and KYC service providers: specialist third-party services that assist bajil in verifying player identities and detecting fraudulent or suspicious activity on the platform.
4. Legal and regulatory authorities: where required by law, court order, or competent regulatory authority, bajil will disclose personal data to the relevant authority. bajil will only comply with requests that it reasonably believes are lawful and proportionate.

Cookies and Tracking Technologies

bajil uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse platform performance. The following categories of cookies may be used:

1. Essential cookies: strictly necessary for the operation of the platform, including session management and authentication. These cannot be disabled without breaking core platform functionality.
2. Functional cookies: used to remember your preferences such as language settings, account display options, and recently played games, so that your experience is personalised on return visits.
3. Analytical cookies: used to understand how players use the platform, which pages are visited most frequently, and where technical errors occur — helping bajil to improve performance and usability.
4. Fraud-detection cookies: short-lived identifiers used by bajil's fraud prevention systems to detect unusual session behaviour, bot activity, and account takeover attempts.

You may manage cookie preferences through your device browser settings. Please note that disabling certain cookies may affect the functionality of the bajil platform. bajil does not use third-party advertising cookies or cross-site tracking technologies.

Data Retention

bajil retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data and transaction records are retained for a minimum of 5 years following account closure to satisfy anti-money laundering and financial record-keeping obligations. Communication records with customer support are retained for 2 years. Technical and analytical data is retained in aggregated, anonymised form for up to 3 years.

When personal data is no longer required and no legal retention obligation applies, bajil will securely delete or anonymise that data. Players who request account closure may still have their data retained for the minimum legal retention period after the account is closed, even if they have requested erasure. bajil will notify you if a retention obligation prevents immediate erasure.

Data Security

bajil implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, restricted access controls so that only authorised personnel can access personal data, secure server infrastructure hosted in protected data centres, and regular security assessments and vulnerability testing.

While bajil uses commercially reasonable efforts to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. If you believe your account may have been compromised, you should contact bajil support immediately at [email protected] and change your account credentials.

Your Data Rights

As a bajil player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact bajil support at [email protected]. bajil will respond to valid requests within 30 days of receipt:

1. Right of access: you may request a copy of the personal data bajil holds about you, together with information about how and why it is being processed.
2. Right to rectification: if any personal data bajil holds about you is inaccurate or incomplete, you may request that it be corrected or supplemented.
3. Right to erasure: you may request that bajil delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
4. Right to restriction: you may request that bajil restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being verified following a rectification request.
5. Right to data portability: where bajil processes your data based on your consent or on a contractual basis, you may request that bajil provide your personal data in a structured, commonly used, machine-readable format.
6. Right to object: you may object to bajil processing your personal data for direct marketing purposes. You may also object to processing carried out on the basis of legitimate interests, where you believe your rights and freedoms override those interests.

bajil will not charge a fee for handling a data rights request unless the request is manifestly unfounded or excessive. If bajil is unable to fulfil a request — for example, due to a conflicting legal obligation — bajil will explain the reason in writing.

Children's Privacy

The bajil platform is strictly intended for persons aged 21 and above. bajil does not knowingly collect, process, or retain personal data from individuals under the age of 21. If bajil discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be permanently closed.

If you are a parent or guardian and believe that a person under 21 has provided personal data to bajil, please contact us immediately at [email protected]. bajil takes underage access extremely seriously and will investigate all such reports promptly.

Third-Party Links and Services

The bajil platform integrates third-party game content delivered by licensed game studios. While bajil carefully selects its technology partners, bajil is not responsible for the privacy practices of third-party game providers or payment service providers. Each provider operates under its own privacy policy. We encourage you to review the privacy policies of any third-party service you interact with through the bajil platform. bajil's Privacy Policy applies only to data processed directly by bajil in connection with the bajil.club platform.

Changes to This Policy

bajil reserves the right to update or amend this Privacy Policy at any time. When material changes are made, bajil will notify registered players by displaying a prominent notice on the platform or by sending a notification to your registered contact details. The revised Policy will display an updated effective date at the top of the document.

Your continued use of the bajil platform after a revised Privacy Policy takes effect constitutes your acceptance of the updated Policy. We recommend reviewing this page periodically to stay informed of any changes. If you disagree with any update, you should stop using the platform and may request account closure by contacting bajil support.

Contact bajil About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bajil handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 7 business days. bajil's support team is available 24/7 to assist players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and beyond.

Email: [email protected]